Overview
If you wish to return or replace the purchased item, you can do so within 14 days of the date of the item’s withdrawal in perfect condition and accompanied by the original invoice or online order copy.
All the garments have to be in their original packaging and have original labelling on them as we do not accept returns with removed labels.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at S.li.va@outlook.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should dispatch your product to the following Omniva post machine:
RETURNS FROM LITHUANIA, LATVIA AND ESTONIA:
Address: Vilniaus PC BANGINIS P. Lukšio str. 34 post machine, Vilnius, Lithuania
Recipient: S.li.va boutique
Phone number: +37061855492
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please follow the link bellow to return your item: https://grazinimai.omniva.lt/Shops/sliva-lt
To return the product by DPD or Lithuanian Post, contact us by e-mail: S.li.va@outlook.com
Need help?
Contact us at Contact Us for questions related to refunds and returns.